Shipping Policy

Shipping Policy

Important Note: Because of the current situation with COVID-19, customers are most likely going to see an additional delay of 3 – 4 weeks for their orders. BUT ALL ORDERS WILL BE SHIPPED AND RECEIVED. We are working around the clock to prepare and send orders. Please be informed that the delay is because of circumstances that are out of our hands. We want to continue to provide you with the best service and want to be transparent about the situation. Your safety is much more important than any products Please stay safe and keep checking our site for more information. 

HOW LONG WILL MY ITEM TAKE TO ARRIVE?

The shipping time consists of two sections –

Processing Time: Verification of order details, sourcing, quality checks and packaging. All orders are dispatched from manufacturer within 72 hours after the order is placed and the payment is received.

Shipping Time: The time is taken to arrive at the destination after dispatch from our warehouses.

We use a high-security checkout procedure on our site to protect both the customer and WaiWai Gift. This extends our processing time to 7 days as we fully verify our customers and fulfil orders.

Following this, your package will arrive between 15-25 business days depending on your geographic location and availability of stock.

USA, Canada, Australia, New Zealand, U.K & Europe

Standard Secured Shipping & Insurance takes 2-5 Weeks for delivery (IF YOUR ITEM IS IN STOCK)

Others Countries

Standard Secured Shipping & Insurance takes 2-6 Weeks for delivery (IF YOUR ITEM IS IN STOCK)

*Note: on the purchase, the customer must accept that these delivery times are estimates only, based on the average data from 10,000+ Orders. Some orders may be faster or slower depending on the location of the recipient and the fulfilment centre used*

We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.

WHERE DO YOU SHIP FROM?

WaiWai Gift works very closely with top global merchants from all over the world to source and curate the unique products on the market at the best prices for you. We travel the world and meet trusted suppliers to put together a collection of fun and trending product, this way, you don’t have to drive around to retail shops, search thousands of different websites to price compare and get ideas…think of us as a one-stop-shop destination for the most popular products. Because of this, your order can be shipped anywhere from EU, China, India, Indonesia, Vietnam, US etc. via our partnership with USPS.

ORDER & TRACKING

When you place your order, you will receive a Purchase Confirmation email confirming your Order # and purchase details. You can cancel your order or make changes to your shipping information the same day you placed your order by midnight. After 6 hours, your order will be processed for stocking, packing and shipping and this normally takes 5-10 business days. When this is completed, you will receive a Shipping Confirmation email.

Once your order has shipped, we will send you another Shipping Update email with your tracking number. To track your package, simply click on the link provided. Tracking information may not be available for the first couple of days after you receive your Shipping Update email. Several days may pass between package scans. We assure you that this is normal and will not affect your expected delivery date.